🟢 Interactive Demo · RET-02⏱️ Try in ~2 min

E-commerce Chatbot (Pre-sale + Post-sale + Returns)

24/7 handles 80% of routine inquiries + product recommendations + auto-ticket creation.

👉 For
Customer service center
😖 Current pain
10× inquiry volume during promos; 20 agents can't keep up; 20-min queue.
✨ With AI
Headcount 50 → 10; instant response; first-contact resolution 65% → 88%.
📜 Customer story

Big sale day for an AURA beauty brand: inquiry volume spikes 10×, queue time hits 20 min. Orion's chatbot plugs into the storefront and handles 80% of routine inquiries. 'My skin has a yellow undertone — which shade?' → AI recommends #02 + Add-to-Cart button.

🎮 Interactive demo

Real functional demo · auto-plays after case selection
💬 Live Conversation · Shopify Storefront
Pre-sale color match · AURA Cosmetics
Anonymous visitor · 14:32 · Cart: empty
👤 Customer Profile
iduser_38291
statusNew customer
tagHigh intent
historyBrowsed beauty 14d · 1 prior order
channelShopify storefront
cartAURA Foundation #02 ($42)
loyalty TierStandard
📊 AI Quality Metrics
Intent Recognition0.96
RAG Hit8 docs
Compliance CheckPass
PersonalizationHigh
🛠️ AI Stack
BERT intent classifier
BGE-M3 + Milvus RAG
Recommendation: CF + LLM rerank
GPT-4o + brand voice prompt
Compliance: 20K-word filter
Workflow: cart / CRM / coupon

⚙️ AI processing pipeline

Tech stack, concrete operations and processing time at each step

1

Message pre-process & intent recognition

⏱ 0.3s
🛠️ Tech stack
BERT fine-tuned + multi-task intent classifier
📋 Operation

50+ business intents (product selection / shipping / returns / complaints / promo); multi-turn context window of 20 turns.

2

Entity extraction (product + attributes)

⏱ 0.2s
🛠️ Tech stack
CRF + BERT-NER joint training
📋 Operation

Extracts 30 entity types: product name, SKU, color, size, skin type, age, allergy history, etc.

3

Customer profile lookup

⏱ 0.5s
🛠️ Tech stack
CDP customer data platform + Redis cache + user segments
📋 Operation

Looks up purchase history, prior inquiries, returns, member tier, preference tags; returns in <500ms.

4

Product KB RAG

⏱ 0.4s
🛠️ Tech stack
BGE-M3 embedding + Milvus + 100+ SKU catalog
📋 Operation

Retrieves from product manuals, FAQ, ingredient lists, user reviews; reranks to Top 5.

5

Personalized recommendations

⏱ 0.6s
🛠️ Tech stack
Collaborative filtering (User-CF + Item-CF) + content match + LLM rerank
📋 Operation

Based on profile + current inquiry, recommends 3 related SKUs; supports add-to-cart, bundle combos.

6

Compliance & risk-word detection

⏱ 0.1s
🛠️ Tech stack
Sensitive-word dictionary (20,000+) + LLM safety review
📋 Operation

Filters: medical claims, false advertising, hyperbole, competitor disparagement; cosmetics-specific compliance (FDA cosmetic regulations).

7

Reply generation (brand voice)

⏱ 1.2s
🛠️ Tech stack
GPT-4o + brand-style prompt + multi-version generation
📋 Operation

Brand-voice-matched reply (friendly / professional / playful); 3 candidate versions for AI to pick the best.

8

Action triggers

⏱ 0.3s
🛠️ Tech stack
Workflow orchestration engine + business system APIs
📋 Operation

Triggers: send product card, issue coupon, create ticket, escalate to human, log sales lead.

9

Sentiment monitoring + auto-escalation

⏱ realtime
🛠️ Tech stack
Multimodal sentiment + threshold rules
📋 Operation

Real-time sentiment + repeat inquiries; high anger / complaint keywords / 3-time unresolved → auto-escalate to human.

💰 ROI across three dimensions

Itemized indicators across each dimension for a complete view

💰

Financial

Per-inquiry cost $0.30 → $0.007
promo headcount 50 → 10
save $340K/yr
⏱️

Efficiency

Response 20min → instant
first-contact resolution 65% → 88%
🏢

Organizational

24/7 unattended overnight coverage
unified cross-channel service
role upgrade "responder" → "AI supervisor + complex cases"

🧩 AI capabilities used

B1Information Extraction (Entity/Relation/Event)· UnderstandingB3Sentiment & Intent Recognition· UnderstandingC1Retrieval-Augmented Generation (RAG)· RetrievalF3Recommendation System· PredictionH1Multi-turn Dialogue (Context / Persona / Compliance)· DialogueE4Decision Matrix / Scoring· ReasoningI1Agent Workflow Orchestration / RPA+AI· Workflow

Want to deploy in your Retail & Consumer?

Orion 4-12 weeks delivery · on-premise option · fully compliant

Calculate ROI →Delivery process