🟢 Interactive Demo · FIN-06⏱️ Try in ~2 min
Customer Complaint Triage & Response
Auto-classify complaints, score urgency, draft compliant replies.
👉 For
Contact center / Compliance
😖 Current pain
High volume, slow manual classification, regulatory exposure on complaints.
✨ With AI
Handling cycle 5 days → 1 day; consistent escalation rules.
🎮 Interactive demo
Real functional demo · auto-plays after case selection🗂️ AI Triage & Routing
Customer Complaint Router · Retail Banking
0/8
Today's complaints
184
Auto-routed
94%
P0 escalated
3
Avg triage
8 sec
No items in this category.
💰 ROI across three dimensions
Itemized indicators across each dimension for a complete view
💰
Financial
Compliance penalty exposure ↓60%
staffing ↓35%
⏱️
Efficiency
Triage 30min → 2min
reply draft 20min → 1min
🏢
Organizational
CX team shifts from sorting to root-cause analysis
🧩 AI capabilities used
B2Text Classification· UnderstandingB3Sentiment & Intent Recognition· UnderstandingD1Long-form Text Generation· GenerationE4Decision Matrix / Scoring· Reasoning
Want to deploy in your Finance & Banking?
Orion 4-12 weeks delivery · on-premise option · fully compliant